Microland hiring " Technical Support Associate" for freshers any graduates, Bangalore- June 2015

JOB POSTED DATE:4 June  2015

COMPANY NAME:  Microland

COMPANY-PROFILE:                   Microland is a leading specialist IT infrastructure services provider, offering a comprehensive range of services to clients across the globe. A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management and optimization. A team of over 2300 highly skilled and motivated employees, equipped with the right tools and systems, work round-the-clock out of our world-class facilities to optimize the performance of our clients' technology infrastructure.

WEBSITE DETAILS: http://www.microland.com                             

JOB FIELD: IT/Software

JOB ROLE/PROFILE: Technical Support Associate  

JOB ID: 1141601

OFFERED SALARY: Best in Industry

JOB-LOCATION: Bangalore

LAST DATE: ASAP

REQUIRED QUALIFICATION: Any degree

EXPERIENCE REQUIRED: Freshers

CANDIDATE PROFILE: Candidates should possess  10 + 2 / Graduate BSC/BCA pursuing graduation Basic Computer Knowledge (H/W & Networking) (Basic Assessment should be done for this parameter) 15 WPM (Words per minute) Typing Speed with Accuracy of 80% Good Communication Skills (On a scale of 1 5, 2-3 minimum) Should be fluent in Hindi communication skills (On a Scale of 15, 3+ minimum) Work in Shifts: - Should be Flexible Transport: - Should commute on his own transport Age Group: - 21 - 35 

JOB DESCRIPTION: Answering calls  ( Phone , Emails) Handling customer query &Troubleshooting issues Documenting Cases in ticketing tool Handling Irate Customer Resolve customer issue to their satisfaction Meet SLA / KRA Adhere to Schedules Process Adherence Follow escalation process Company Policy Adherence ( Compliance & Statutory Requirement) Team Player Adhere to Company Policies

APPLY MODE: Online

HOW

To Apply:                         Interested and eligible candidates apply this position through online as soon as possible(Before the link expires).

To Apply Online: Click Here Click => http://careers.microland.com:8025/psc/MLHRPRD/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=1141601&SiteId=1&PostingSeq=1 link to Apply Online.